Allure Beauty Shop Website Returns Policy
The following conditions refer to purchases made on allurebeautyshop.com and are not applicable to purchases made in store at Allure Beauty Shop kiosk or popup store or at any other third party retailer. In all cases, proof of purchase is required to facilitate any product return.
Shipping fees associated with the return of goods are at the sole responsibility of the customer, the exception to this is where Allure Beauty Shop has deemed the product to be faulty where Allure Beauty Shop will arrange the method of return at its own cost.
Change of mind returns
Allure Beauty Shop will accept product returns if a customer changes their mind within 5 days following their date of purchase. Please note there are NO exchanges or refunds on SALE items.
In order to qualify for a change of mind return on an item:
- the item must be unopened, and in new and resalable condition;
- the item must have all original packaging, parts and accessories;
- if an item was in a plastic bag or shrink wrap when sent to you, in must be unopened and still in the plastic bag or shrink wrap;
- the item must not be a custom product or gift card.
If Allure Beauty Shop is satisfied with the condition of the returned product/s, Allure Beauty Shop will provide the customer a store credit valid to the value of the returned product/s less any freight or handling costs communicated in advance to the customer.
If Allure Beauty Shop is not satisfied with the condition of the returned product/s, the product/s will be returned to the customer at the customer’s sole cost.
Please be advised that we cannot accept returns for the following products, this is due to hygiene reasons:
- Mascara & Eyelashes (including all Mink Lashes)
- Lip gloss & Lipsticks
- Brow and Lash Glue
Faulty product returns
A faulty product is identified as product/s that arrived to the customer damaged, or in a form unfit for
its advertised intended use. If a customer receives a faulty product, Allure Beauty Shop will provide the
customer with an exchange or refund. A customer must communicate any product fault within 20 days
following the product’s purchase in order to qualify for a return in this instance.
Product returns procedure:
1. Visit the ‘Contact Us’ section of allurebeautyshop.com and complete the “enquiry form”.
2. In the comments section of the “enquiry form”, ensure you provide all details of the return; i.e.
product details, online order number and details surrounding the reason why you wish to
return the product/s.
3. Within the next business day you will be contacted by a member of the Allure Beauty Shop
customer service team who will advise of the next steps to help facilitate a return if and where
Fifth Avenue Collection Returns
If you wish to return an item to Fifth Avenue Collection for an exchange or credit, the product must be returned in original condition, in packaging, and with receipt within 10 business days after purchasing the item. Please note due to hygiene reasons NO earrings can be returned or exchanged.
For warranty purposes only, please use the following instructions for returns:
- If possible, use the original packaging to pack the item securely.
- Enclose the original or a copy of the receipt.
- All return shipping charges must be prepaid. We will not accept C.O.D. deliveries.
- For your protection, we recommend using a shipping method that provides tracking services and/or insurance. Keep the tracking number from the package you are returning to ensure that it is returned to our distribution centre.
- Return the package to the following address:
Fifth Avenue Collection Pty Ltd.
69-73 Westgate Drive
Altona North, Victoria, 3025